Off to another excellent week of training for this new teaching role with University of Phoenix. Week 1 hit on tons of stuff (drinking from the fire house as our trainers like to remind us!). What strikes me is the attention to student support at every stage. When we discuss the learning objectives, we talk about how the students incorporate the learning. When we talk about communication by forum or email, we talk about how the student interprets our actions and words – what we say and don’t say is heard loud and clear. When we correct, we do so from a desire to help the student improve.
It should go without saying that we don’t want to derail their motivation or crush their young college hopes and dreams. But it reminds me of how often I go into a situation only looking at the resolution and not at how the feelings of those involved are concerned. Some might say (and some of my former managers have) people should not be concerned about others feelings. I disagree. Feeling shape our perceptions – our perceptions shape what we think we are capable of learning and doing – what we learn and do BECOMES a part of who we are…which will influence how we feel.
Ah, another circle found. It bears remembering that these things tend to come round and round. Therefore, the good and the bad we leave in our wake – as managers, as teachers, as partners, as humans – affects the feelings of others. And it will still be in our path when we come around again. Better to leave things we need – things that nourish and help us grow – rather than laying traps and debris in the way.